TRAINING
Why do you suggest using food treats with most of the toys?
As majority of dogs are food motivated, these toys use food to keep your dog focused on their training toy and provide the best interactive experience
Can dogs be motivated by other methods?
Yes definitely. Some dogs are sound motivated and prefer toys that make sound to keep them focused.
Cats also enjoy toys that create subtle movement and ones that contain scent appealing product like Catnip.
Cats also enjoy toys that create subtle movement and ones that contain scent appealing product like Catnip.
What’s the difference between the TYPES of toys?
Interactive Toys- Those that have a motivator associated with the toy such as sound or food. Great to relieve boredom by making a pet stimulate their mind to negotiate the treats from the toy
Game/Fetch toys- A toy to be enjoyed with dog and owner or between two dogs. Great for encouraging exercise and movement. Some dogs just love throwing around a toy on their own!
Soft Toys- Smaller dogs tend to find play easier with soft toys. Especially fetch games. Also a source of snuggle comfort for dogs large thru to small.
Cats will enjoy a solo game of `throw and hunt’ with small soft toys
Squeaky Toys- So many dogs enjoy toys that squeak. The sound can keep a dog playing on its own for hours.
Game/Fetch toys- A toy to be enjoyed with dog and owner or between two dogs. Great for encouraging exercise and movement. Some dogs just love throwing around a toy on their own!
Soft Toys- Smaller dogs tend to find play easier with soft toys. Especially fetch games. Also a source of snuggle comfort for dogs large thru to small.
Cats will enjoy a solo game of `throw and hunt’ with small soft toys
Squeaky Toys- So many dogs enjoy toys that squeak. The sound can keep a dog playing on its own for hours.
Are toys alone enough to fix my dogs behavioural problem?
Whilst we do provide training toys and accessories that assist with behaviour modification for your dog, we do not provide specific training advice.
For best results when addressing pet behavioural concerns, you may need to use multiple methods such as professional training, environmental enrichment and advice from your veterinarian.
Please see our trainers page for trainers in your area.
For best results when addressing pet behavioural concerns, you may need to use multiple methods such as professional training, environmental enrichment and advice from your veterinarian.
Please see our trainers page for trainers in your area.
SHIPPING & RETURNS
How long will my order take?
Orders received before 11am will be sent same day. Orders received after 2pm will be considered as a next day order
**Please note – on occasion, popular items maybe out of stock without notice. Demand can be difficult to estimate. If this is the case, we will need an extra day or two to fulfil your order.
If a product you have ordered is not in stock at time of dispatch and we anticipate a lengthy delay, we will contact you via email.
Below is an estimate only, based on Australia Post recommendations
A.C.T (2-3 DAY SHIPPING TIME)
2600-2619
2900-2920
MELBOURNE (1-2 DAY SHIPPING TIME)
3000-3047, 3048-3058, 3060-3062, 3062-3088, 3101-3207, 3765, 3802-3806, 3975-3977
ADELAIDE (1-2 DAY SHIPPING TIME)
5000-5049, 5061-5115, 5126-5166, 5168-5168, 5900-5999
SYDNEY (1-2 DAY SHIPPING TIME)
BRISBANE (3-4 DAY SHIPPING TIME)
4000-4054, 4056-4179, 4205-4208, 4300-4305, 4500-4511, 4520-4520,
SUNSHINE COAST (3-4 DAY SHIPPING TIME)
4517-4519, 4550-4575
GOLD COAST & TWEED HEADS (3-4 DAY SHIPPING TIME)
2485-2486, 4208-4228
PERTH (3-9 DAY SHIPPING TIME)
6000-6021, 6023-6082, 6090-6172
HOBART (3-9 DAY SHIPPING TIME)
7000-7010
**Please note – on occasion, popular items maybe out of stock without notice. Demand can be difficult to estimate. If this is the case, we will need an extra day or two to fulfil your order.
If a product you have ordered is not in stock at time of dispatch and we anticipate a lengthy delay, we will contact you via email.
Below is an estimate only, based on Australia Post recommendations
A.C.T (2-3 DAY SHIPPING TIME)
2600-2619
2900-2920
MELBOURNE (1-2 DAY SHIPPING TIME)
3000-3047, 3048-3058, 3060-3062, 3062-3088, 3101-3207, 3765, 3802-3806, 3975-3977
ADELAIDE (1-2 DAY SHIPPING TIME)
5000-5049, 5061-5115, 5126-5166, 5168-5168, 5900-5999
SYDNEY (1-2 DAY SHIPPING TIME)
BRISBANE (3-4 DAY SHIPPING TIME)
4000-4054, 4056-4179, 4205-4208, 4300-4305, 4500-4511, 4520-4520,
SUNSHINE COAST (3-4 DAY SHIPPING TIME)
4517-4519, 4550-4575
GOLD COAST & TWEED HEADS (3-4 DAY SHIPPING TIME)
2485-2486, 4208-4228
PERTH (3-9 DAY SHIPPING TIME)
6000-6021, 6023-6082, 6090-6172
HOBART (3-9 DAY SHIPPING TIME)
7000-7010
What if I received a faulty item or the size wasn’t correct?
If you receive any merchandise that you are unhappy with for any reason please contact us with in 7 days of receipt of item.
Return it to us within 30 days, in the condition that you received it and we will happily exchange (or refund faulty/damaged goods only).
We will also ship your size exchange request back to you, for free!
PayPal Free Returns Policy
If you have made a purchase using your PayPal account, you may eligible for free return postage. For more information on their free return policy please visit their link - https://www.paypal.com/au/webapps/mpp/returns
Returns Address is:
PO Box 204
Frankston, VIC 3199
Before shipping back to us, you must make keep a record of the parcel tracking number. Please take a picture of the parcel with our address clearly displayed, this way we can track it if it does go missing.
Please Note: We will not refund items which are lost in the post unless a tracking number and an image of the parcel with our address can be provided
Return it to us within 30 days, in the condition that you received it and we will happily exchange (or refund faulty/damaged goods only).
We will also ship your size exchange request back to you, for free!
PayPal Free Returns Policy
If you have made a purchase using your PayPal account, you may eligible for free return postage. For more information on their free return policy please visit their link - https://www.paypal.com/au/webapps/mpp/returns
Returns Address is:
PO Box 204
Frankston, VIC 3199
Before shipping back to us, you must make keep a record of the parcel tracking number. Please take a picture of the parcel with our address clearly displayed, this way we can track it if it does go missing.
Please Note: We will not refund items which are lost in the post unless a tracking number and an image of the parcel with our address can be provided
